At Surf Life Saving Lotteries, we give you the chance to win luxury homes in some of Australia’s most beautiful locations, while your support helps keep volunteer surf lifesavers on our beaches, ready to save lives. To continue improving your lottery experience and ensure seamless operations, we are upgrading our systems to better serve you.

Key Dates and Information

As we transition to this new system, here are a few important things to keep in mind:

• Call Centre Closure
  Our call centre will close early on Friday, 11th October, at 12pm AEST as we prepare for the upgrade. We appreciate your understanding. Please note that our website https://surflottery.com.au will continue running during this closure period, ensuring you can still purchase lottery tickets.
• System Downtime and Delays
  The new system will be live on Monday, 14th October. While we aim to keep disruptions to a minimum, there may be some delays in processing lottery entries, payments and enquiries as we get accustomed to the new system.

What to Expect

We are confident this upgrade will deliver several benefits, including:

• Better Communication
  You’ll receive more timely updates about your lottery tickets, draws, and the exciting prizes you could win.
• Streamlined Payments
  Processing your lottery ticket purchases and sending tickets will be even more efficient.
• Enhanced Support
  Our supporter services team will have improved tools to assist with your queries, making for quicker and more personalised assistance.

A Friendly Request for Patience

With the new system commencing on Monday, 14th October, we kindly ask for your patience as our friendly supporter services team get familiar with the updated processes. We are here to help, and your understanding will make the transition smoother for everyone!

Thank You for Your Continued Support

Your support not only gives you a chance to win stunning luxury homes but also helps provide vital equipment and training for surf lifesavers who protect Australia’s beaches. We appreciate your patience and understanding during this system upgrade and are excited about the improvements it will bring to your lottery experience.

If you have any questions, please reach out to us before 12pm AEST on Friday, 11th October, or after Monday, 14th October. We look forward to continuing our lifesaving mission with you and making your lottery experience even better!